You sign in to Vilo with your Google or Apple account — no separate password to remember (or forget).
Your companions, conversations, and settings are tied to the account you sign in with, so use the same one each time. If you have signed in with both Google and Apple, those are two separate Vilo accounts.
Trouble signing in? Make sure you're using the same Google or Apple account as before, and that you're on the latest version of the app. Still stuck? Contact us — we're happy to help.